Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of Headknot, including our websites, applications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the activity that occurs under your account and for keeping your credentials secure.

You agree to provide accurate account information and to notify us promptly of any unauthorized use of your account.

3. Subscriptions & Billing

Paid plans are billed in advance on a recurring basis (monthly or annually) and are non-refundable except where required by law. Plan limits and pricing are described at the point of purchase and may change with notice.

A free plan is available with no payment required. You can cancel a paid plan at any time; access continues until the end of the current billing period.

4. Acceptable Use

You agree not to misuse the Service. This includes, but is not limited to: attempting to gain unauthorized access, interfering with the integrity or performance of the Service, reverse-engineering, scraping at a scale that degrades the Service, or uploading unlawful, infringing, or malicious content.

We may suspend or limit access that we reasonably believe violates these Terms or poses a risk to the Service or other users.

5. Customer Data & Privacy

You retain all rights to the content and data you connect, upload, or generate through the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to operate the Service for you — indexing it, answering your questions from it, and keeping it in sync. That license does not extend to training models on your Customer Data; see AI Providers below.

Our handling of personal data is described in our Privacy Policy. You are responsible for ensuring you have the necessary rights to provide Customer Data to the Service.

6. AI Providers

The Service uses a third-party AI provider — currently OpenAI — to generate embeddings, extract structure from your content, and answer your questions. Using the Service means Customer Data is sent to that provider for those purposes.

We do not train models on your Customer Data, and we have not opted in to any provider programme that would allow your Customer Data to be used for model training.

Our provider retains API inputs and outputs for a limited period for abuse monitoring. The current period, and our status on stricter retention controls, are described in the Privacy Policy, which we keep accurate rather than aspirational.

We may change AI providers. If we do, we will update the Privacy Policy to name the new provider before or when the change takes effect.

7. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Headknot and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to our trademarks or branding.

Feedback you provide is voluntary, and we may use it without restriction or obligation to you.

8. Third-Party Integrations

The Service may integrate with third-party tools and services. Your use of those integrations is governed by the respective third party’s terms, and we are not responsible for their availability, accuracy, or practices.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the maximum extent permitted by law, Headknot will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable retention period.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms? Reach us at support@headknot.com.